Refund policy
Return & Refund Policy — Silqora
Last updated: February 2026
Thank you for shopping at Silqora. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (receipt or order number) is required.
To start a return, please contact us at:
We will provide instructions on how and where to send your return. Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon receiving it. If your item is defective, damaged, or you receive the wrong product, contact us immediately at:
We will evaluate the issue and make it right by offering a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. If you have questions about your specific item, please contact us.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved:
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Your refund will be processed to your original payment method.
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Please allow 5–10 business days for your bank or credit card provider to process the refund.
Shipping costs are non-refundable unless the item was defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact:
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: